Refund policy

Last updated: October 24, 2026

Returns and cancellations

Returns are not accepted due to the nature of the products you purchased. Please reach out to us through the contact page if there are issues with your purchase and we will do our best to solve any issues.

Unless required by applicable law or expressly stated in our website or policy, we do not accept returns.

You can request cancellation or removal of items from your order until the item is shipped.

How to start a return or cancellation

Whether cancellation requests are accepted depends on the terms above and your rights under applicable law.

Start your cancellation request by logging into your account.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

All items may are not eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Exchanges

Contact

To request a cancellation,inquire about a return, ask about an exchange or report damaged items, please contact us at info@pepperandollie.com or use the contact details in our contact information p olicy.